All of our items are tax-free so the price you see is the price you pay, plus postage and package (shipping) as stated in each listing. However, please keep in mind that your country of residence may charge you for customs fees on parcels arriving from the UK.
We will endeavour to ship all items within 3 to 5 working days of clearance of payment into our account. Please contact us if you need your item urgently and we will do our best to dispatch it the same day. We are based in the UK, so please take this into account if you need to receive your item before a certain date. We try to post all items through Royal Mail but sometimes other courier services will be used. We will obtain a tracking number for items sent overseas.
Refunds and Exchanges
Items can be returned within 14 days of receipt with the exception of custom orders which cannot be returned and are excluded from the refund policy unless faulty.
Refunds will be issued within 7 days after inspection of the goods. No return shipping costs (postage and packaging) will be refunded.
In all cases, the items returned must be in their original conditions. They must be complete, undamaged, and unused. Items are your responsibility until they reach us. Please send them, if possible, in the original package. Should you no longer have it, please choose any other suitable package to prevent transportation damage.
Mistakes are made – and we all make them – but if you make a mistake in ordering or pay for something then change your mind we will still gladly refund your payment just minus any PayPal fees (PayPal do not refund us once fees are taken) as I’m sure you’ll agree that we shouldn’t pay for your mistakes.
Additional Policies and FAQs
Please contact us immediately if you are unhappy about anything and we will endeavour to make things right.
If you are happy with your item and the service we have provided, please consider leaving positive feedback. Not only does this help us, but it also helps other potential customers feel confident about the products and service they can expect to receive from us.
Please feel free to contact us if you have any further questions.