Christmas Postage dates 2021
Our Last postage dates to guarantee delivery before Christmas are as follows:-
First-class – Thursday 16th December
Second class – Monday 13th December
After those dates, we will use Royal mails Special Delivery Guaranteed® until 23rd Dec
Delivery is FREE for orders over £50 (after any discounts have been applied).
Delivery price for orders below this amount depends on the weight and size of the items.
Items below 2 kg in weight will be sent by Royal mail and anything over this by courier.
We will endeavor to ship all items within 3 to 5 working days of clearance of payment into our account. Please contact us if you need your item urgently and we will do our best to dispatch it the same day. We are based in the UK, so please take this into account if you need to receive your item before a certain date. We try to post all items through Royal Mail but sometimes other courier services will be used. We will obtain a tracking number for items sent overseas.
Refunds and Exchanges
Items can be returned within 14 days of receipt with the exception of custom orders which cannot be returned and are excluded from the refund policy unless faulty.
Refunds will be issued within 7 days after inspection of the goods. No return shipping costs (postage and packaging) will be refunded.
In all cases, the items returned must be in their original conditions. They must be complete, undamaged, and unused. Items are your responsibility until they reach us. Please send them, if possible, in the original package. Should you no longer have it, please choose any other suitable package to prevent transportation damage.
Mistakes are made – and we all make them – but if you make a mistake in ordering or pay for something then change your mind we will still gladly refund your payment just minus any Stripe/PayPal fees as Stripe/PayPal do not refund us once fees are taken.