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Delivery and Returns

Delivery Charges

UK Mainland.

Delivery is FREE for orders over £50 (after any discounts have been applied).

The delivery price for orders below this amount depends on the weight and size of the items.

Items below 2 kg in weight will be sent by Royal mail and anything over this by courier.

EU.

Shipping to the EU is now available again. Maximum package size is 2kg. Any order over this weight will need to be checked out in smaller amounts and will be sent in multiple packages which will incur extra cost. Parcels will be sent by Royal Mail International Tracked and signed. Please be aware that customs charges may be added in your country and these are your responsibility.

Shipping

Usually, items are packed and shipped the day after receiving your order other than orders received on Saturday and Sunday which will be posted the following Tuesday. We will always endeavour to ship all items within 3 to 5 working days of clearance of payment into our account. Please contact us if you need your item urgently and we will do our best to dispatch it the same day. We are based in the UK, so please take this into account if you need to receive your item before a certain date. We try to post all items through Royal Mail but sometimes other courier services will be used. We will obtain a tracking number for items sent overseas.

Shipping options explained

Royal Mail 1st Class – Great value fast delivery with no need for you to be available to accept the package provided it will fit through your letterbox

Royal Mail 2nd Class – Our lowest cost service when you don’t need it urgently

Royal Mail 1st Class signed for – Great value fast delivery, with a signature so you know it’s been delivered

Royal Mail 2nd Class signed for – Our lowest cost service when you don’t need it urgently, with a signature so you know it’s been delivered.

Royal Mail Tracked Next day – Super convenient next-day delivery with notification

Royal Mail Next Day Special Delivery by 1pm – Guaranteed delivery when it has to be there on time

DPD Courier – Parcels over 2kg in weight next day delivery tracked and with notification

International Tracked and Signed – Our best service with full tracking and a signature so you know it’s been delivered

Refunds and Exchanges

Items can be returned within 14 days of receipt with the exception of custom orders which cannot be returned and are excluded from the refund policy unless faulty.

Refunds will be issued within 7 days after inspection of the goods. No return shipping costs (postage and packaging) will be refunded.

In all cases, the items returned must be in their original conditions. They must be complete, undamaged, and unused. Items are your responsibility until they reach us. Please send them, if possible, in the original package. Should you no longer have it, please choose any other suitable package to prevent transportation damage.

Mistakes are made – and we all make them – but if you make a mistake in ordering or pay for something then change your mind we will still gladly refund your payment just minus any Stripe/PayPal fees as Stripe/PayPal do not refund us once fees are taken.